e27 Knowledge base

• Can I create a company account on e27?
• Who do I contact if I cannot find my question?
• I don't remember authorising or creating this company profile, why does it exist?
• I no longer work at this company, how do I reflect that in my e27 account?
• How do I delete/ cancel my e27 account?
• I'm a member of the press. How can I get in touch?
• How should I report bugs and security vulnerabilities?
• How do I change/cancel my payment & subscription details?
• How do I assign profile admin rights?

• How do I update my startup fundraising information?
• How do I create a startup profile?
• How do I change my contact email?
• I have just gotten Pro, what should I do now?
• How can I edit my startup profile?
• How do I update my newsletter settings?
• How do I signup for an e27 account?
• How do I become admin on a Startup/ Investor Profile?
• How do I edit my personal profile?
• How do I create an investor profile?

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• Do I need to be a startup to be a Pro member?
• How is an e27 Pro membership different from my free e27 membership?
• e27 Pro walkthrough
• Do you have options for group or bulk memberships?
• How will my Pro membership help me connect with investors?
• I’m not based in Southeast Asia, can I still be a Pro member?
• Will my Pro membership be auto-renewed every year?
• Why am I not receiving Pro emails from e27?
• How do I cancel my trial subscription?
• Can I transfer ownership of the Pro Account to a colleague?

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• How does e27 Connect work?
• How do I send Connect requests?
• Can we guarantee that investors will want to meet us?
• What do I need to do after sending out my connection requests?
• Do e27 KYC investors participate in e27 Connect?
• What is e27 Connect?
• How long do I have to wait before getting a response from the investor?
• Am I allowed to resend connection requests to investors that rejected my connection requests in the previous e27 Connect?
• How many investors can you connect with?
• What happens to my connection requests for investors that have not gotten back to me from the first round?

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• How to create the best pitch deck
• Discussions with investors
• What is important to an investor? Hear from the investors themselves!
• Learn more from other Pro members
• Motivations during your fundraising journey
• Here's what investors are doing
• Good to knows before embarking on your fundraising journey
• How others are navigating through tough times
• Tech related discussions and opinions

• Can I claim Perks if I am already a user/ customer of e27 Perks partners?
• How do I claim Perks?
• What if I am a Pro member but I'm not eligible for the Perk I wish to claim?
• Who is eligible to claim Perks?
• What is the Perks programme?
• Can I claim the same Perk multiple times?
• How can I join as an e27 Perks partner?
• What should I do if I am unable to claim the Perks after following instructions provided?
• Are Perks usage limited to specific countries?
• Are Perks limited to startups only?

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• I have successfully changed my contact email, but I'm still not receiving the Ecosystem Roundups. What should I do?
• I am unable to change my contact email as it shows that the email is already used, what should I do?
• What is Ecosystem Roundup?
• I want to receive Ecosystem Roundups on my company email account, how can I do so?
• How frequent is Ecosystem Roundups sent out?
• Who are able to receive Ecosystem Roundups?

• I am PR executive. How can I create a profile for my client?
• What should I write about?
• What is the e27 Contributor Programme?
• Will my article be shared in the e27 newsletter?
• What will I gain by being a contributor?
• Is there a word limit?
• How will I know my article is published?
• How long does it take to publish my post?
• Why was my contribution rejected?
• What if my article is longer than 1300 words?

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• Is there a limitation on number of connections I can send for trial account?
• Am I able to utilize all Pro benefits if I am on a trial subscription?